Information for families
Registrations and redemptions for the BASC Voucher Program have now closed. Parents had until 31 January 2023 to redeem a voucher with a participating provider. Funds from the voucher can be used to pay for sessions of care until the $500 is exhausted, or until the end of the program on 30 June 2023.
If you have any questions, please reach out to the BASC team at firstname.lastname@example.org
Frequently Asked Questions
Who is eligible for these vouchers?
Families with a child enrolled at a NSW primary school and before and after school care service.
Can the BASC Vouchers be used for Vacation Care?
Yes, the vouchers can be used to cover the cost of the parent gap fee for before and after school care and vacation care sessions.
How do families claim the vouchers?
Families can claim and redeem their voucher from Service NSW until 31 January 2023.
Claim the voucher via the Service NSW app on your smartphone device, or by following the verification steps as outlined on the Service NSW website: https://www.service.nsw.gov.au/basc-voucher.
How do families redeem these vouchers?
To redeem the voucher, your before and after school care service provider must be approved to participate in the BASC Voucher program with Service NSW and the Department of Education.
When will families be able to redeem the voucher?
Families will have until 31 January 2023 to claim and redeem their voucher via Service NSW.
How do Before and After School Care providers scan vouchers?
Vouchers can be scanned with a mobile device or tablet using the MyService NSW Business App. Unique, single use codes will be issued for each voucher and can be entered manually via the MyService NSW Business App.
Are families who attend a school outside of NSW eligible for BASC Vouchers?
Families who have a residential address in NSW but attend a school in another state such as Victoria or Queensland may be eligible for the BASC Voucher Program, as long as the BASC provider operates in NSW.
Is there a non-digital offering? How do families access this?
Families who choose not to apply digitally are able to apply for their voucher at a local Service NSW Centre or Mobile Service Centre. Upon successful application, families will be offered the opportunity to print their vouchers.
What happens when care is shared between separated parents?
Under the Program, only one voucher can be issued for each child. This means that the first parent to apply for the voucher is the parent who will be issued the voucher for that child, and we encourage parents to come to an agreement in relation to how to use the voucher in their circumstances.
Who can I speak to for more information?
If you have any questions, please reach out to the BASC team at email@example.com or on 1300 244 145.