When Ammaleah was offered a school-based traineeship with her employer, Kentucky Fried Chicken (KFC), she immediately recognised a significant opportunity to combine her paid job with school. Without hesitation Ammaleah commenced her Certificate III in Retail and has not looked back.

During her traineeship Ammaleah gained a greater insight into the purpose behind a range of key customer service concepts. 

“The qualification was an opportunity to expand my skills and understanding of the KFC workplace. I  have not only developed my money handling, WHS, and sales skills, but working in a fast-paced learning environment has given me a greater understanding of the concepts of speed of service, active listening, and commercial awareness.” 

Demonstrating an exemplary attitude and wisdom beyond her years, Ammaleah was also given the opportunity to take on more responsibility and learn supervisory skills, becoming an invaluable member to the KFC team during the COVID-19 pandemic.  

“This traineeship has helped me learn the significance of being a team player and when to lead, especially in uncertain circumstances. Having these skills ready will allow me to explore new avenues and qualifications in the future, particularly my Shift Supervisor training.”

“I have formed another level of expectation for myself to display a greater amount of emotional intelligence and a clearer vision in the workplace. Walking into work with an abundance mentality and a positive outlook can instantly boost the productivity of the team.”

During her traineeship, Ammaleah was grateful for the support she received from KFC, providing a safe, productive and respectful space that focused on the growth and overall well-being of the employees.