Contractor responsibilities

The ASTP engages contractors to provide daily transport services for eligible students from a pool of potential contractors on the Eligible Service Providers (ESP) list.

The role of the contractor is highly regarded in the community. It requires a high level of professionalism, compliance with the NSW Department of Education Code of Conduct and a duty to ensure the welfare of the students being transported.

Contractors have a broad range of responsibilities – the most important being the safety and welfare of students transported to and from school.

The Contract Agreement (PDF 1249.24KB) outlines the contractors' responsibilities, including:

  • Contractors and drivers must be available for transport between 7am – 9:30am and 2:30pm – 5pm
  • Contractors must be contactable between 6am – 6pm
  • Contractors should advise ASTP, schools and parents prior to any change being made to the driver of the vehicle
  • Contractors should ensure that drivers are aware that, if requested, they should show their driver licence to parents or schools staff
  • Providers such as taxis, public bus companies and private hire transport companies that are accredited under the Passenger Transport Act 1990 and the Passenger Transport Regulation 2007 are required to comply with all conditions of the existing legislation.
  • Contractors must ensure that, prior to providing any service under the contract, they, or their personnel, have successfully completed all requirements, including a Working With Children Check, probity check, and have been approved in writing by the ASTP
  • Contractors must advise ASTP in writing within 24 hours of a charge or conviction in relation to any criminal, traffic or any other offence committed by any personnel used by the contractor to provide the service.
  • Contractors, and people engaged by contractors, must be aware of the Department of Education Code of Conduct . Conduct assessed as a serious breach of contract may result in termination of the contract.
  • All vehicles used to provide the service must be of an acceptable standard to the Department of Education and Transport for NSW(TfNSW). They must be maintained to ensure the safety of students, drivers and Assisted Travel Support Officers.
  • Contractors must arrange for a relief vehicle in the event of the breakdown of a designated vehicle.
  • Contractors must notify ASTP immediately by telephone if there is an accident or incident during the provision of the service. A written report should follow.

Learn how to become an Eligible Service Provider.

Driver Information Package

A resource for contractors to assist in training drivers for the Assisted School Travel Program (ASTP).

Download Driver Information Package resource (PPTX 334KB)

Registration for vehicles

All vehicles used by contractors must have Business Use registration. This type of registration is required for insurance purposes and in accordance with the Contract Agreement (PDF 1249.24KB).

The only exception to Business Use registration is Hand registration.

Hand registration may only be used where passenger vehicles are used solely for the work of conveying sick or injured (including intellectual or mobility impaired) people.

Vehicles registered to government agencies are not eligible for this registration type (i.e. owned by the government).

The declaration of eligibility for a register concession form in seeking Hand use registration is available from TfNSW.

Where relief vehicles have different registration types, they must be changed to Business Use when used for ASTP services.

Contractors can call Service NSW on 13 22 13 to change the registration type.

The required insurance cover must also be updated. Advice on the appropriate insurance type may be obtained by contacting the relevant insurance company.

Things to remember

  • Parents must accompany students to and from their home to the vehicle.
  • Ensure wheelchairs and booster seats are correctly secured and comply with Australian Standards.
  • Ensure seatbelts are in good order with no rips, tears or fraying, and vehicles are kept clean and tidy.
  • Modifications to a vehicle must be carried out by an approved fitting station and require an engineering certificate from an authorised RMS engineer.
  • Specialised equipment use and storage on transport – please contact the ASTP.
  • In the event of an emergency, all people in the vehicle must follow the steps outlined in the emergency situations page in conjunction with the emergency actions card (PDF 207.59KB) located in the vehicle.
  • Where there are complaints regarding the services of ATSOs, contractors should report their concerns immediately both to the school and to the ASTP by emailing or calling 1300 338 278.
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