Contact us

Please call 1300 338 278 (toll free) during our business hours, 8am to 5pm, Monday to Friday.

In the case of a home alone or genuine ASTP emergency, please press 0 on the menu options.

Download the ASTP phone menu options (PDF 2.3 MB)

Parent/caregiver enquiries

For enquiries regarding eligibility and applications for access to transport, please visit our eligibility page and/or contact your school principal.


Phone: 1300 338 278 (press 1)

Contractors and driver enquiries


Phone: 1300 338 278 (press 2)

School enquiries


Phone: 1300 338 278 (press 3)

Assisted Travel Support Officer enquiries


Please ensure to include your full name, phone number, Employee ID and a clear description of your enquiry.

Phone: 1300 338 278 (press 4)

ASTP Online and all other enquiries

If you are experiencing technical issues with ASTP Online, please visit our technical support page.


Phone: 1300 338 278 (press 5)

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