Contact us

Please call 1300 338 278 (toll free) during our business hours, 8am to 5pm, Monday to Friday.

In the case of a home alone or genuine ASTP emergency, please press 0 on the menu options.

Download the ASTP phone menu options (PDF 2.3 MB)


Parent/caregiver enquiries

For enquiries regarding eligibility and applications for access to transport, please visit our eligibility page and/or contact your school principal.

Email: parent.astp@det.nsw.edu.au

Phone: 1300 338 278 (press 1)


Contractors and driver enquiries

Email: contractors.astp@det.nsw.edu.au

Phone: 1300 338 278 (press 2)


School enquiries

Email: schools.astp@det.nsw.edu.au

Phone: 1300 338 278 (press 3)


Assisted Travel Support Officer enquiries

Email: atso.astp@det.nsw.edu.au

Please ensure to include your full name, phone number, Employee ID and a clear description of your enquiry.

Phone: 1300 338 278 (press 4)


ASTP Online and all other enquiries

If you are experiencing technical issues with ASTP Online, please visit our technical support page.

Email: businessassurance.astp@det.nsw.edu.au

Phone: 1300 338 278 (press 5)

Return to top of page Back to top