Making a complaint or providing feedback – primary school

The best education happens when families and schools work together.

Engaging with your child’s education

Your school is committed to working with you to ensure you have all the information and support you need to help your child get the most out of school. You have the right to feel welcome in school, to be treated fairly and to be able to actively participate in your child’s schooling.

We ask that in return you commit to making your interactions with teachers, school staff, parents and other children positive. We are all partners in our children’s education. Every child has the right to expect their best interests will shape our decision-making and actions.

School staff have the right to feel safe in their workplace and be free of intimidating actions or language, as well as inappropriate or unhelpful communications. All our interactions and communications – including those about difficult or complex issues – should be timely, respectful, transparent and focused on solutions.

All public schools in NSW have a School Community Charter which provides the framework for school-based behaviour and interactions. The charter creates clear expectations by which we can all be held to account. If at any time you think a communication or interaction has not been handled in accordance with the charter, please raise this with your school or the department.

How to find the right person if you have a question or issue

Before your child starts, or during the school term, you may have questions or concerns. Your child’s teacher is often the best place to start if you would like to talk about your child’s progress.

If you aren’t sure who to talk to, your child’s teacher or school office staff can give you the right contact details. Find out more about providing feedback.

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