If you have a question or issue

How to find the right person or resource if you have a question or issue.

Start with your child's teacher

We understand that you may have questions or concerns about your child while they are going to preschool or when they are getting ready for school. If you would like to discuss your child’s progress or readiness for school, your child’s preschool teacher is often the best place to start.

If you have concerns about the service, you can ask to speak to the centre director or service manager.

If the issue cannot be resolved by the service, you can contact the department’s Early Childhood Education Directorate to make a complaint about a service, or the Department of Fair Trading if the complaint is about service fees or business practices.

Telephone Interpreter Service

If you would like more information and you need an interpreter, please call the Telephone Interpreter Service on 131 450 and ask for an interpreter in your language.

Tell the operator the phone number you want to call and the operator will get an interpreter on the line to assist you with the conversation. You will not be charged for this service.

Listen to an audio message in your language.

Useful websites

Department of Education

Translated school information

Parents and carers resources

Complaints, compliments and suggestions

Aboriginal Education & Communities

Road safety

Choosing a quality service

Other resources

Aboriginal Education Consultative Group is a non for profit Aboriginal organisation that provides advice on all matters relevant to education and training.

Allergy facts from Australia’s only national support organisation (A&AA)

Immunisation - Health NSW

Early childhood education and school-aged care providers - Service NSW

Kids and Traffic

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