The Customer Satisfaction Measurement Survey is one tool that we use to measure customer service improvements to ensure we are improving the quality of our services. We're already seeing improvement in overall customer satisfaction with public schools – now slightly above consumer satisfaction across the whole of government services.
The People Matter Employee Survey, conducted by the NSW Public Service Commission is another measure we use to inform better customer service. It provides a key tool for measuring employee engagement and assists in shaping and crafting departmental people-related strategies. The department is exceeding in all key domains surveyed. Our overall engagement score is 67%, above the public sector average of 65%.
For more information about our results and to access our high-level reports, visit the People Matter Employee Survey pages (staff only).