- Term 1 2019 - Introduced an online complaint form and additional resources to support staff managing complaints.
- Term 4 2018 - Launched a video for parents and carers about the complaint process and a range of professional learning resources for teaching and non-teaching staff.
- Term 2 2018 – We introduced a new system to capture information about consumer complaints.
- 2017 and 2018 – We established a specialist team to support these changes.
- 10 October 2017 – Feedback Assist live on our main website.
- January 2017 – We launched our new Complaints Policy, School Community and Consumer Complaint Procedure and Staff Complaints Procedure.