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Our staff work to support our schools, and Education is a great place to work. Learn about our priorities at a glance.

Customer Service Improvement – at a glance

We are committed to improving customer service and are implementing a range of initiatives to improve our interactions and relationships.

Complaints Handling Improvement Program – at a glance

The Complaints Handling Improvement Program aims to improve how we respond to and manage complaints.

Local Schools, Local Decisions – at a glance

Local Schools, Local Decisions gives NSW public schools more authority and flexibility to decide how best to meet their students’ needs.

Policy library

Learn about the department's policies, guidelines, and procedures to create a safe, inclusive, and effective learning environment.

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