How to give feedback or make a complaint
The department welcomes feedback from all external stakeholders and communities so we can learn from our customer's experiences, and resolve complaints promptly. We also like to hear when things have gone well, so we create more positive experiences. Feedback Assist will make this process quicker and easier.
A new online feature has been introduced on the department's complaints, compliments and suggestions page, known as Feedback Assist.
The Feedback Assist widget is now live on the department's website. By clicking on a sad face, smiley face or light bulb, you can provide details of your suggestions, complaints or compliments. The Feedback Assist portal acts as a triage area, by directing feedback to the right places for action.
Parents and carers
Parents and carers with children attending early childhood education and care services should raise any concerns directly with the service, so issues can be resolved quickly and directly. If the issue cannot be resolved by the service manager, consumers can contact the department's Early Childhood Education Directorate to make a formal complaint about a service, or the Department of Fair Trading if the complaint is about service fees or business practices.
Services and providers
Early Childhood Service providers should continue to use the National Quality Agenda IT System (NQA ITS) to notify the Department of Education of incidents, complaints and changes to information.
Applications for a first tier review of a service's quality ratings should still be made by submitting the form SA11 Application for Review of Ratings by Regulatory Authority (Service Rating) to the department as the regulatory authority.