Investigation, feedback and complaints
In this section
Investigation process
When a complaint or notification about a service is received, it is assessed with more serious matters being referred for formal investigation.
Published enforcement and decision actions
The enforcement actions list provides details of providers and supervisors who have been convicted for offences and had that conviction recorded.
Internal reviews
Administrative decisions and processes in the public sector are open to challenge by persons affected by those decisions.
How to give feedback or make a complaint
The department welcomes feedback from all external stakeholders and communities through Feedback Assist.
