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Investigation process

When a complaint or notification about a service is received, it is assessed with more serious matters being referred for formal investigation.

Published enforcement and decision actions

The enforcement actions list provides details of providers and supervisors who have been convicted for offences and had that conviction recorded.

Internal reviews

Administrative decisions and processes in the public sector are open to challenge by persons affected by those decisions.

Give feedback or make a complaint

The department welcomes feedback from all external stakeholders and communities.

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