Investigation, feedback and complaints

In this section

  • How to give feedback or make a complaint

    The department welcomes feedback from all external stakeholders and communities through Feedback Assist.

  • Investigation process

    When a complaint or notification about a service is received, it is assessed with more serious matters being referred for formal investigation.

  • Internal reviews

    Administrative decisions and processes in the public sector are open to challenge by persons affected by those decisions.

  • Published enforcement and decision actions

    The enforcement actions list provides details of providers and supervisors who have been convicted for offences and had that conviction recorded.

Return to top of page