In this section

• How to give feedback or make a complaint

  The department welcomes feedback from all external stakeholders and communities through Feedback Assist.

• Investigation process

  When a complaint or notification about a service is received, it is assessed with more serious matters being referred for formal investigation.

• Internal reviews

  Administrative decisions and processes in the public sector are open to challenge by persons affected by those decisions.

• Published enforcement and decision actions

  The enforcement actions list provides details of providers and supervisors who have been convicted for offences and had that conviction recorded.