Emergency notice

Investigation, feedback and complaints

In this section

  • How to give feedback or make a complaint

    The department welcomes feedback from all external stakeholders and communities through Feedback Assist.

  • Investigation process

    When a complaint or notification about a service is received, it is assessed with more serious matters being referred for formal investigation.

  • Internal reviews

    Administrative decisions and processes in the public sector are open to challenge by persons affected by those decisions.

  • Published enforcement and decision actions

    The enforcement actions list provides details of providers and supervisors who have been convicted for offences and had that conviction recorded.

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