Transcript: A career in the security industry - webinar


Start of transcript

Bryan de Caires  0:00  

The private security industry plays a key part of Australia's national security mix. Security Officers and security personnel form part of a national team of frontline personnel which include police, ambulance services, SES and the military. There are over 150,000 licensed security personnel across Australia. And with the New South Wales there are over 50,000 security personnel who work 24/7 every day of the week every hour of the day protecting the community. Private security industry broken down into three fundamental parts. One is the electronic security sector which covers the areas of access control, alarm, CCTV biometrics, protective security, which is the personnel side which involves security officers, static guards, crowd and event security, cash management, concierge duties has a range of personnel roles. And the other sector is the physical security which covers locks, barriers, gates, fencing, all the physical devices that stop people breaking into buildings and offices. So it's a very diverse industry, which offers a diverse range of career opportunities for those looking for a long term career in an industry that is continuing to grow.

Lisa Stockley  1:14  

If you're interested in becoming a security guard in New South Wales, you'll need to complete the New South Wales security license course. The security license course is run by RTOs that are approved by New South Wales Police Force to deliver training for security license purposes. The course involves lots of role plays and simulations so that we can make sure that students feel confident and can demonstrate that they are competent to carry out the roles that they will be licensed for. The new software security license course is designed into clusters to provide a holistic approach to the main skills required by new entrants to the security industry.

Bryan de Caires  1:48  

Given the important role that the industry performs new entrants to the industry have to demonstrate a number of things. One is obviously they have to be a fit and proper person. So they have to meet stringent probity checks to be able to apply for a license. But they also need to undertake training which has been specified for licensing purposes. So a new entrance will have to complete a certificate two in security operations, which is a course which is specifically for security personnel. And there are fourteen units of competency that people have to demonstrate. So the certificate two in security operations typically takes about two to three weeks. It's a combination of face to face learning, online learning, and face to face assessments where you have to demonstrate that you understand the concepts that are covered in the training, so you have to better demonstrate that you've understood what you've learned, and you can apply them in a real world scenario.

Cameron Smith  2:36  

The private security industry plays an important role in deterring crime, protecting people and property and maintaining public order and safety. In New South Wales, we have roughly 55,000 licensed security operatives, it's about three times more than we have police officers in New South Wales. As the director of the New South Wales Police Forces the Security Licensing and Enforcement Directorate, which we prefer to call SLED, it's my and my team's role to regulate the industry and make sure only appropriate people carry on security activities. By appropriate, I mean licensed people who are competent, professional and have the necessary integrity. whilst working in the industry, we also continually monitor them so every single day we will check to see whether they've been involved in any conduct which makes it inappropriate for them to continue to hold license. 

Lisa Stockley  3:24  

Part of SLED's role in regulating New South Wales security industry involves auditing of security training courses. SLED's training regulation team has auditors that will attend when security training is occurring to check that the RTO is delivering the standard of training that's required to meet security licensing needs. Don't be nervous if you see some of our SLED auditors attending your training course. They're there to assist and support the training organization not to check on you. RTOs that are approved by New South Wales Police to deliver security license training must use New South Wales Police assessments. That's to make sure that SLED can be confident that the training that's been delivered meets the licensing outcomes of the course. The New South Wales hotel quarantine program requires the services of security guards to support police in keeping that program secure and safe. It's really important that the security guards that are working on that program present professionally and have good communication skills.

Scott Cook  4:20  

The New South Wales place and New South Wales hotel quarantine program in response to the COVID crisis has been second to none. The security industry is an integral part of what we're doing. And it's really important that those who engage with us and who represent the security industry in the hotel program are fully trained, are fully professional and meet the needs of the customers and the community. Without the support of the security industry, the hotel quarantine program wouldn't be as successful as it has been in New South Wales. You and us are setting the standard nationally for what occurs in our management of COVID-19 so it's incumbent upon all of us to make sure that we're doing it properly, and to the best of our ability. Your role in this is imperative. Your education around hotel quarantine is imperative. And I commend this course to you.

Bryan de Caires  5:15  

As an industry, the industry accepts people across all ranges and backgrounds, certainly school leavers, there are a number of opportunities for those looking to get into the security sector who can train up to be, whether it's a security officer or a security technician, there are a number of quite exciting opportunities for them. We've also got people who may be retraining, who've had a midlife career change in direction and need to reskill and retrain. There is a lot of opportunities for people who bring a different skill set to the industry. So for us, all ages, and all groups, male, female, as long as you have the right skill sets for the industry, there are many, many opportunities for you to join, and work in this industry, which as I said, there's 150,000 people across the country working in the industry that's continuing to grow.

Sophie Fletcher  6:03  

My name is Sophie Fletcher, I just graduated from year 12. So I'm just sort of out doing my own thing right now. I already know what I want to do, which is really fortunate, because I know a lot of kids in my like sort of position, aren't always familiar with what they want to do. So I really do want to go into law enforcement. And so the policing avenue. Security, it's going to just sort of welcome me into the world. And I don't know, I just think having the basis of de-escalation skills and talking with other people. I think the opportunities I will get will be quite broad, I'll be able to work in new areas and work with new people and face the unexpected every day, which is something I'm gonna need to expect.

Bryan de Caires  6:41  

If you are someone who is looking for a career in security, you have to be able to be an effective communicator, you have to be able to manage conflict and resolve issues. You need to be able to conduct risk assessments to determine whether a situation is dangerous or risky and what you should be doing, you have to be able to apply first aid. So if someone gets injured, you're the first responder often. You need to be able to act proactively to try and protect the life or to help the person until the ambulance service can arrive. So you need to be able to demonstrate you have the skills. And if you can do that, then there are a lot of very interesting opportunities and exciting opportunities that you can actually undertake as a security officer, or some of the other roles within the industry.

Lisa Stockley  7:21  

By far the most important skill of a security officer is good communication skills. security officers need to communicate with people from all walks of life, they need to be able to give instructions that are understood, they need to be able to work as a team. They need to be able to de-escalate conflict when it occurs, and they need to be able to convince people to comply with their instructions.

Bryan de Caires  7:42  

So someone entering the industry. To give you an idea of the sort of remuneration you can expect if you're a full time security officer working weekend shifts and some public holidays can earn around $60,000 per annum. If you were, for example a monitoring center operator you can earn up to $69,000 a year. Crowd controller, event security can earn around $65,000 a year so, and that's as an entry level if you've done the training and that's a full time position. There are a range of other opportunities for part time and casual roles if that's what you want to do, but there is a reasonably attractive salary range once you start to get established in the industry you can actually progress up to to more senior roles. 

Cameron Smith  8:22  

If you're honest, professional, have good communication skills and want to help make New South Wales a safer place, I encourage you to consider a career in the New South Wales Security Industry.

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