Corporate plans and strategies

The department's strategic plan provides the framework within which schools and other sections of the department develop their own plans in order to produce the best opportunities and outcomes for all students.

Business planning template

Download the department's business planning and reporting template (For staff only).

  • Business planning

Customer Service Improvement

We are committed to improving customer service. Through our Customer Service Improvement Plan we aim to design and deliver flexible, innovative and reliable services which meet and exceed your expectations.

Disability plans and strategies

The department is committed to improving the lives of people with disability, their families and carers.

Diversity and Inclusion Strategy 2018-2022

The Diversity and Inclusion Strategy 2018-2022 is our five-year commitment to creating a fair and inclusive working environment and to building a workforce which better reflects the diversity of our students, parents/carers and the NSW community.

ICT Strategic Plan

The Strategic Information Technology Plan 2016-2019 (PDF 3167.62KB) sets out how the information technology service aims to meet its goal delivering an innovative, agile and cost-effective service that enables and enhances the delivery of quality education and training.

Information Management

The Information Management Strategy 2015-2019 (PDF 897.96KB) details the department's programs of work in information management.

Multicultural Plan

The Multicultural Policies and Services Program (MPSP) is the NSW Government's response to the cultural and linguistic diversity of the people of NSW. All public sector agencies have a responsibility to plan for initiatives undertaken to meet the needs of a culturally diverse society, as well as to report annually to the Parliament on those initiatives. The department's Multicultural Plan (PDF 340.43KB) provides a framework for meeting these legislative requirements.

For reports on the progress of the department's multicultural plans, see Multicultural Policies and Program Reports .

Procurement Solutions Business Plan

The Procurement Solutions Business Plan sits alongside the Strategic Procurement Plan (PDF 1.68MB) to form the Department's strategy for procurement providing direction from 2013 to 2018.

Previous strategic plans for the department

Download previous strategic plans to see where we've come from.

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