How-to guide for iOS

The NSW Education Parent App has new features making it even easier for parents and carers to stay in touch with their child’s school. This is a guide, including a video, about how to make the most out of your parent app for iOS users.

Download the app in the Apple Store.
Click on video to watch.


To download the NSW Education Parent App tap on the App Store. In the search bar type in 'NSW Education Parent App'. Press 'Search' to find the app. Tap 'Get' to install the app.

From here you can either tap 'Open' to launch the app or you can find the app on your home screen. To launch the app tap the icon.

We are now going to set up your school. Once you've successfully added your school you can add another school, or tap 'Ok, let's go'. You are then presented with a series of onboarding screens. These screens demonstrate the functions of the app. Simply tap 'Next' to move through these functions. When presented with the 'Stay notified' screen we recommend tapping 'Ok'. This will ensure that you get access to valuable push notifications. When you see the notifications dialogue tap 'Allow'.

When presented with 'Connect your Service NSW’ account you have the ability to connect your Service NSW account should you have one. This will enable future Integrations with the parent app.

In this example we press 'Skip' as we can connect our account later in settings.

You are now presented with the landing screen. The landing screen is always the news screen. To read a news article tap the summary. A detailed view of that article will be presented. You can also view that same article via the School Website Service by tapping the global icon. It will then launch your browser and display that same article on the school's website. We will now switch back to the app. By tapping 'Close' you will go back to the news landing screen.

If this is the first time you are seeing the news screen you will see a blue dialogue at the top which allows you to personalise your school feeds. Let's do this by tapping the school. You will then be presented with a number of filters by year group. By enabling or disabling you can filter which years you would like news from. We are going to leave it at its default settings. Tap 'Close' to go back to the news landing screen.

You can access additional filters by tapping what is known as the meatball menu icon also seen as three horizontal dots that allow you to filter news articles from the NSW Department of Education and the schools that you are following.

To access the calendar tap the calendar menu item. The current date is highlighted and you will also see dates that have school events scheduled. To see a detailed view of the event tap the summary. From this detailed view you will have the ability to share that same event using the share icon or you can add it to your calendar. Tap ‘Add to your calendar’ to add that event to your personal calendar on your phone. If this is the first time you're using the calendar function you will be prompted to give permission to access the calendar. Tap 'Ok'. If you go to your calendar you'll see the event already added in there at the same time you can remove that item from the calendar should you wish.

To switch back to your app just switch back to the application as per normal. To close the calendar event tap 'Close'. You will then be taken back to the calendar landing screen.

To access newsletters, tap the newsletters menu item. You will see a list of newsletters published by the schools that you follow. Tap the newsletter you would like to read and then depending on your school settings it might display automatically or open in your browser. When you have finished reading simply press ‘Done’ or switch back to the application.

To access school details tap the ‘My schools’ menu item. Here you will see the operational status of the school, the services the school provides and essential apps relevant to that school.

Please be aware that the options from school to school will differ depending on what has been set up by that school. If you are following multiple schools tap the horizontal dots on the top right also known as the meatball menu icon. Here you will be able to switch to a different school.

Now let's look at some of the options in detail.

‘School details' will allow you to view contact and location information for your school.

'School vouchers' opens the Service NSW website where you can apply for 'Back to School NSW' vouchers.

'Essential apps' are apps recommended by the Department of Education that schools are actively using. The school in our example has Everyday Maths and Sentral listed. Clicking on Sentral will open the Sentral login screen in your browser.

Going back to the parent app you can see a 'More links' section underneath 'Essential apps'. This is where you can see additional links to pages on the school website or external websites that your school has deemed relevant for you.

To access your app settings tap on the settings menu item. Here you will be able to control app and user preferences. You can also sign in or sign out of your Service NSW account which we recommend having enabled. You can also choose to remove a school. Removing a school will remove all news, newsletters and calendar information.

Further down you can also add additional schools by tapping 'Add new school' you will see the new school screen just like you did when you set up the app for the first time. We will select a school. The school has now been added underneath. You can now manage its preferences and further down we will see ‘Personalisation’. Under ‘Personalisation’ you can manage your school news feeds which we have discussed earlier in this video.


[End of transcript.]


When you first launch the app, you will be prompted to add a school. You will then be presented with a number of onboarding screens to educate you about the app’s functions. The sections are:

  • News and Newsletters: Get the latest activity and newsletters from the school(s) you are following.

  • Calendar: View a calendar of past and future events (weekly or monthly).

  • School essentials: Access the latest apps for your school, contact the school and make payments.

  • Stay notified: Let school(s) notify you of news and events by tapping the ‘Okay’ button.

Setting up your school(s)

When you launch the app, you will be prompted to add a school.

Type in the name of the school, eg: The Rivers Secondary College (Kadina Campus). You’ll be asked if you wish to add another school or tap ok. Tap ‘Ok, let’s go’.

Repeat process to add a second or third school. There is no limit to the number of schools that can be added.


This section holds your school’s news items. If you tap on an item you will go to the school's website for the full article.

The app is a companion app to the School's Website Service. You can also share news items by tapping the ‘Share’ symbol.

Personalise your school feeds

Personalise your feed by tapping on the 'Filter' symbol at the top right corner. You can filter feeds by school year by enabling or disabling the year.

By tapping the 'Meatball' symbol at the top corner, you can do additional filtering such as viewing information published only from the school or the Department of Education.


Here you find items that the school has published about upcoming events. By tapping on the date, you will see a list of event(s) on that date.

Click on the item to show details of the event including a link to a map of the location, and the functionality to add it to your personal calendar.


Find newsletters published by the school which are displayed in date order. Tap on a newsletter to open. There is also a Share and Zoom function for easier viewing.

My schools

In this section you will see your chosen school(s) and its operational status (a tick or “warning” symbol). Note: If status changes, you get a notification on your home screen.

By tapping on 'School details' you get details such as phone number, email, directions, and website URL. 'School vouchers' opens the Service NSW website where you can apply for 'Back to School NSW' vouchers.

Underneath that is 'Essential Apps'. These are apps recommended by the Department of Education that schools are actively using, eg: Everyday Maths.

There is also a 'More links' section where you can see additional links to pages on the school website or external websites the school has recommended.

Make a payment

You can make a payment to a school, when it has enabled the feature, from the app. Go to the school you wish to make a payment to. Tap on ‘Make a payment’ which will take you to the Student details page. Enter the student’s details (name, date of birth, year). Note: Other fields are optional.

Tap ‘Next’ which takes you to the Contact details page and fill in your details (name, email address, phone number).

Tap ‘Next’ which opens the Payment details page and enter payment type, description, and amount. Tap ‘Next’ for a review of the payment.

Tap ‘Next’ to enter Card details (name, number, expiration date). Tap ‘Submit’. You will be told if payment has been made successfully and forwarded a receipt to a nominated email address. Note: The app doesn’t retain any information, so you’ll need to re-enter payment details each time.

App and user settings

You have the ability to “sign in or sign out” from your Service NSW account. In future, by remaining signed in, you will receive a richer experience with greater functionality only available to signed-in users.

In school settings, you also have the option to enable push notifications for each of the schools you follow. You can also remove a school, in the future, by tapping ‘Remove school’.

To add a new school tap ‘Add new school’.

Connect with Service NSW

You can sign in with Service NSW via the app. Note: When onboarding, you will be given the option to start the process. If you skip that, you can return later and sign in via the ‘Settings’ icon. Tap on the ‘Connect account now’ button and enter Service NSW email address and password where you’ll remain signed in.

Download the app in the Apple Store.
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