How-to guide for iOS

The NSW Education Parent App has new features making it even easier for parents and carers to stay in touch with their child’s school. This is a guide, including a video, about how to make the most out of your parent app for iOS users.

Download the app in the Apple Store.
Click on video to watch.


To download the NSW Education Parent App, tap on the App Store in the search bar, and type in ‘NSW Education Parent App’. Press ‘Search’ and then you'll see the app. 

Tap the cloud with the arrow that's down which means download and then you're pretty much ready to go.

You can either tap ‘Open’ to open up the app directly or you can find the app which will be on your home screen.

To launch the parent app, tap the parent app icon. When prompted about the dialogue for tracking, we suggest you tap your preferred option.

We are now going to set up your school. In this example, we are going to set up The Rivers College Kadina campus.

Once you've successfully added your school you can add another school or tap ‘Ok, let's go’.

To continue you will now be presented with a series of screens known as onboarding. These screens educate you as to the sort of functions you have.

Tap ‘Next’ to educate yourself about the functions. When presented with the 'Stay notified' screen, we recommend tapping ‘Ok’. This will ensure you get access to valuable push notifications. When you see the notifications dialogue, tap 'Allow'. 

When presented with 'Connect Service NSW account', you have the ability to connect your Service NSW account should you have one. In this example, we are going to press 'Skip' as we will connect our account later through 'Settings'.

You are now presented with the landing screen. The landing screen is always the 'News' screen.

To read a news article, tap the summary. A detailed view of that article will be presented. You can also view that same article via the School Website Service by tapping the 'Global' icon.

We will now switch back to the app. By tapping 'Close', you'll go back to the 'News' landing screen.

If this is the first time you are seeing the 'News' screen, you'll see a blue dialogue at the top which allows you to personalise your school feeds.

Let's do it by tapping the school. You'll then be presented with a number of filters by year. By enabling or disabling you can filter which years you'd like news from.

For now we're going to leave it at its default settings.

Tap ‘Close’ to go back to the 'News' landing screen.

You can add additional filters by tapping what is known as the meatballs icon, also seen as three horizontal dots, that allows you to filter between the Department of Education and any schools that you are following.

To access the calendar function tap the 'Calendar' menu item. You'll then be displayed the current date and any dates which have an event.

Tap a date that has an event on it. You'll then be displayed a summary. To get a detailed view, tap the summary.

From here you'll be able to share that same event using the 'Share' icon or you'll be able to add it to your calendar.

We are going to add it to our calendar by tapping ‘Add to your calendar’. If this is the first time you're using the calendar function, you'll be prompted to give permission to the calendar.

Tap ‘Ok’. The item is now added to your calendar. If you go to the calendar you'll then see that item now displayed within your calendar.

To switch back to your app, just switch back to the application as per normal.

To close the calendar item tap ‘Close’. You'll then be displayed back to the calendar landing screen. To access newsletters, tap the 'Newsletters' menu item.

You'll then be presented with a number of newsletters. Tap the newsletter you'd like to see. In some circumstances the newsletter will actually open up within the browser. When you're done with viewing newsletters, just press ‘Done’ or switch back to the application.

To access school details tap the 'My schools' menu item. Here you will see the operational status of the school, the services the school provides and essential apps relevant to that school. Be aware that the options on this screen may differ from school to school.

If you're following multiple schools tap the horizontal dots on the top right also known as the meatballs icon. This will allow you to switch from school to school.

Let's look at some of the options in detail. Payments allows you to perform in-app payments.

School details help you get in contact with the school and also get information about the location.

Essential apps are apps that are recommended by the Department of Education and/or the school is actively using.

To access the 'Settings' screen, tap on the 'Settings' menu item.

Here you'll be able to control app and user preferences. You can also sign in or sign out of your Service NSW account.

Settings allow you to manage push notifications. We recommend having them enabled. It is here that you can remove that school as well. Removing a school will remove all news, newsletters and calendar information.

Further down you can also add additional schools by tapping 'Add new school'. You will see the new school screen just like you did when you set up the app for the first time.

We will now add Hoxton Park Public School. The school has now been added underneath. 

To connect your Service NSW account, ensure you are in the 'Settings' screen. Here you'll see that you are not connected because the button says 'Connect account'. By tapping that button, it will launch the Service NSW screen for you to log in with.

Type in the username for your Service NSW account and your password for that account. It will then initiate the login process. Once logged in, you will see that the username is brought back. You'll also see that you are signed in because you'll now have a 'Sign out' button. To sign out just tap the ‘Sign out’ button. You are now signed out of the account.


[End of transcript.]


When you first launch the app, you will be prompted to add a school. You will then be presented with a number of onboarding screens to educate you about the app’s functions. The sections are:

  • News and Newsletters: Get the latest activity and newsletters from the school(s) you are following.

  • Calendar: View a calendar of past and future events (weekly or monthly).

  • School essentials: Access the latest apps for your school, contact the school and make payments.

  • Stay notified: Let school(s) notify you of news and events by tapping the ‘Okay’ button.

Setting up your school(s)

When you launch the app, you will be prompted to add a school.

Type in the name of the school, eg: The Rivers Secondary College (Kadina Campus). You’ll be asked if you wish to add another school or tap ok. Tap ‘Ok, let’s go’.

Repeat process to add a second or third school. There is no limit to the number of schools that can be added.


This section holds your school’s news items. If you tap on an item you will go to the school's website for the full article.

The app is a companion app to the School's Website Service. You can also share news items by tapping the ‘Share’ symbol.

Personalise your school feeds

Personalise your feed by tapping on the 'Filter' symbol at the top right corner. You can filter feeds by school year by enabling or disabling the year.

By tapping the 'Meatball' symbol at the top corner, you can do additional filtering such as viewing information published only from the school or the Department of Education.


Here you find items that the school has published about upcoming events. By tapping on the date, you will see a list of event(s) on that date.

Click on the item to show details of the event including a link to a map of the location, and the functionality to add it to your personal calendar.


Find newsletters published by the school which are displayed in date order. Tap on a newsletter to open. There is also a Share and Zoom function for easier viewing.

My schools

In this section you will see your chosen school(s) and its operational status (a tick or “warning” symbol). Note: If status changes, you get a notification on your home screen.

By tapping on the chosen school you get details such as phone number, email, directions, and website URL.

Make a payment

You can make a payment to a school, when it has enabled the feature, from the app. Go to the school you wish to make a payment to. Tap on ‘Make a payment’ which will take you to the Student details page. Enter the student’s details (name, date of birth, year). Note: Other fields are optional.

Tap ‘Next’ which takes you to the Contact details page and fill in your details (name, email address, phone number).

Tap ‘Next’ which opens the Payment details page and enter payment type, description, and amount. Tap ‘Next’ for a review of the payment.

Tap ‘Next’ to enter Card details (name, number, expiration date). Tap ‘Submit’. You will be told if payment has been made successfully and forwarded a receipt to a nominated email address. Note: The app doesn’t retain any information, so you’ll need to re-enter payment details each time.

App and user settings

You have the ability to “sign in or sign out” from your SNSW account. In future, by remaining signed in, you will receive a richer experience with greater functionality only available to signed-in users.

In school settings, you also have the option to enable push notifications for each of the schools you follow. You can also remove a school, in the future, by tapping ‘Remove school’.

To add a new school tap ‘Add new school’.

Connect with Service NSW

You can sign in with Service NSW via the app. Note: When onboarding, you will be given the option to start the process. If you skip that, you can return later and sign in via the ‘Settings’ icon. Tap on the ‘Connect account now’ button and enter Service NSW email address and password where you’ll remain signed in.

Download the app in the Apple Store.
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