Frequently asked questions

The NSW Education Parent App has new features making it even easier for parents and carers to stay in touch with their child’s school. Learn more with these popular questions.

The Parent App streamlines communication between schools and parents and carers. The app has several new features making it easier to keep up to date with the latest news and events, and get emergency updates from their child’s school.

Yes, the app is free and available for iOS and Android users. Download the NSW Education Parent App in the Apple Store or Google Play.

Yes, if you still have the School Updates App on your phone, update now via the app store. When you complete the update, it will become the NSW Education Parent App. You will need to complete the onboarding process in the Parent App to select the school(s) you’d like to follow, and enable your push notifications to be notified of changes to your school’s operational status via the Parent App.

If your app’s name is still appearing as NSW Schools Parent App, update the app via the app store. When you complete the update, your app will have a new name, an improved look within the app, and enhanced functionalities.

If you are using the NSW Schools Parent App on your phone, you will need to complete the update to receive the new name change, and you will NOT need to set up your school in the app again.

If you have the NSW School Updates App on your phone, you will need to update the app in your app store, and you will need to complete the onboarding process to select which schools you would like to follow and enable push to notifications to receive instant updates.

The new NSW Education Parent App has several new features not available on other third-party apps and can provide you with additional insight into your child’s school life.

You can receive push notifications to your phone with the latest newsletters, news, events, and calendar updates. You will also be able to receive emergency operational status updates such as a school closure, and if you have children in multiple schools, you can easily view updates from each school in a single newsfeed tailored to you.

The NSW Education Parent App has advanced privacy and security features, and it does not store any identifying data such as name, email, phone number or student data.

The NSW Education Parent App has advanced privacy and security features, and it does not store any identifying data such as name, email, phone number or student data.

Make sure you’ve completed the onboarding process in the app and set up your school. You should also check that push notifications are enabled on your phone for the app.

You can also enable push notifications for each school that you follow in your School Settings within the app. If you still aren’t receiving notifications, there may not be any updates from your school posted on the app yet.

Check out our how-to guides for Android or iOS to learn more about using the app. If you still have questions, contact us via parentapp@detcorpcomms.zendesk.com.

Learn more

For more information, email schoolsdigitalstrategy@det.nsw.edu.au.

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