Social media terms and conditions

Terms and conditions for interacting with our social media channels including Facebook, Twitter, YouTube, Instagram and LinkedIn.

Privacy on Facebook

We do our utmost to protect your privacy, but there is always a risk when communicating on Facebook that information you share may not be secure or could be compromised. All information that you provide on Facebook, including Facebook Messenger, is subject to Facebook’s privacy policy.

To find out more about how we protect the personal information you provide us, visit our privacy page.

If you would prefer to continue your conversation with us via phone, call 1300 679 332 or find a specific contact on the Department contacts page.

To continue your conversation with us on Facebook, return to the NSW Department of Education Facebook page and select Send Message.

Information we collect

If you choose to send us a message through Facebook or other channels, we may ask for your contact details so the team can get back to you.

We will use or disclose the information you provide to direct your question to the right place and ensure we’re learning from your experience. This may include referring your information to another public-sector agency.

Sharing stories with us

Who are we and what do we do?

We’re the NSW Department of Education. We’re the largest provider of public education in Australia – delivering high-quality education to NSW government-run preschools, primary schools and high schools.

Our social media channels include Facebook, Twitter, YouTube, LinkedIn and Instagram.

These are managed by the social media team at the NSW Department of Education, but the real work is done by our amazing team of schools, students and teachers who help to capture all the amazing work, fun and successes of education in New South Wales. Our social media channels are a reflection of this.

How do I share my photos with you?

All you need to do is tag or email.

On Facebook you can mention us by tagging @NSWDepartmentofEducation or message us directly through our Facebook page.

On Twitter you can mention us by tagging @NSWEducation or sending us a direct message on our Twitter page.

You can also email us at socialmedia@det.nsw.edu.au.

If we’ve reached out to you to request permission to share, then you can accept by responding with #LoveWhereYouLearn or simply by answering affirmatively.

If I submit my image to the NSW Department of Education, will it be used somewhere else apart from the social media channels?

It might. From time to time we will feature some images on our education.nsw.gov.au webpage. We may also occasionally contact you if we would like to use your image or video elsewhere.

How do you select the photos you feature?

Photos are selected based on how they fit within our schedule of events, news and campaigns or how they showcase individual success. We also consider how well they fit our channels visually. We always aim to give credit to the owner of the photo, whether it be a school or an individual.

How can I be featured on your account?

All of our schools, students and teachers have so much to offer and we love sharing. However, with so many schools and such limited time and space, there are a few things that you can do to make sure that your content will be a good fit for our page.

  • Ensure any identifiable students have had ‘permission to publish’ forms signed by their parents/guardians before submitting them.
  • Send images that are clear and high-resolution.
  • Make sure videos are snappy (less than one minute) and clear.
  • Have a student focus where possible.
  • Don't include any copyrighted materials including logos, imagery, video or music.

How can I contact you?

Message us directly through our Facebook page, Twitter page or email us at socialmedia@det.nsw.edu.au

Legal Information

The NSW Department of Education social media terms and conditions

The NSW Department of Education does not accept responsibility for the comments of fans on this profile and it is important to note that postings to the NSW Department of Education social media pages are not representative of the opinions of the NSW Department of Education or the Australian Government, nor do we confirm their accuracy.

We encourage the expression of opinions and free, frank and open discussion, but we expect people to act responsibly and in accordance with the terms of use of each channel.

Posts will be deleted if they contain:

  • violent, obscene, profane, hateful, derogatory, illegal or racist comments, content, links or images that incite such comment or behaviour
  • comments that threaten or defame any person or organisation
  • solicitations, advertisements, or endorsements of any financial, commercial organisations
  • multiple successive off-topic posts by a single user
  • repetitive posts copied and pasted or duplicated by single or multiple users
  • offensive, inaccurate, false, misleading or deceptive comments or content
  • material which infringes third party intellectual property rights
  • any other inappropriate content or comments as determined in the NSW Department of Education's absolute discretion.

Users who do not comply with this policy will also be blocked from the profile at the NSW Department of Education's absolute discretion.

If you have any questions about this policy, please contact us at socialmedia@det.nsw.edu.au.

Tagging posts with @NSWEducation or @NSWDepartmentOfEducation

The NSW Department of Education does not claim any ownership rights in photos and videos that you tag @NSWEducation or @NSWDepartmentOfEducation or hashtag with any department-centric or promoted hashtags.

However, by using these tags you hereby grant to the NSW Department of Education a non-exclusive, royalty-free, worldwide, revocable, non-transferable, perpetual licence to use, modify, delete from, add to, publicly display and/or reproduce your photo or video, including, without limitation, in any online media formats, including e-newsletters, and through any social media channels, pages or accounts.

You can revoke this licence at any time by contacting us in writing at socialmedia@det.nsw.edu.au and informing us that you no longer want us to use your photo or video.

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