Frequently asked questions – why we don’t use them

Don't create frequently asked questions (FAQ) pages. Why? FAQs are a way to show you've thought about what your users should know but haven't thought about your users.

Instead of writing FAQs, write answers to important questions in the places where the user will expect to find them.

It's useful to gather a list of questions your users would likely ask when you're creating your content. It just shouldn't stay in that format.

If you need help taking your existing FAQ page/s and incorporating the content into your site, contact the edu.nsw team at

Related advice

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