1. Define your audience

  • Read Put the user first (staff only).
  • Can you and your team use the user personas and decide together who your audience is?
  • Contact your content lead to run a workshop to assist you with defining your audience. If you don't know who your content lead is, go back to Prepare to get started.

2. Audit your content

  • Coordinate a content audit among subject matter experts and content owners.
  • Determine verdict for each page: keep, revise or retire.

3. Develop your new information architecture (IA)

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